Quarterly Customer Experience Survey
Your feedback is important to us. This survey is designed to better understand your experience with HempsteadWorks, the progress you’ve made toward your goals, and how we can continue to improve our services. The survey should take about 5–10 minutes to complete. Your responses are confidential and will help us ensure we're providing the support and resources you need to succeed.
Section 1: Program Experience So Far
1. How would you describe your experience with HempsteadWorks so far?
2. What services or support have been most helpful to you?
3. Have you encountered any challenges while participating in HempsteadWorks?
4. Have staff been responsive and supportive of your goals?
Section 2: Progress Toward Goals
1. Do you feel you are getting closer to your employment or training goals?
2. What kind of progress have you made since joining HempsteadWorks?
3. What additional support or services would help you move forward?
Section 3: HempsteadWorks Improvement
1. Are there any services you wish were offered that currently aren’t?
2. How could HempsteadWorks better support your success?
3. Are there any workshop topics or areas of training that we currently do not offer but that you would like to see in the future?
Section 4: Overall Satisfaction
1. On a scale of 1–10, how satisfied are you with HempsteadWorks overall? (1 being least satisfied and 10 being most satisfied)
2. Would you recommend HempsteadWorks to a friend or family member?
3. Any other feedback you'd like to share?
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