CUSTOMER FOCUS AND SATISFACTION SURVEY ADULT AND DISLOCATED WORKERS

As a customer of HempsteadWorks, your feedback is crucial to our continuous improvement efforts.  For this reason, we are asking that you complete the survey below. Except as otherwise indicated, please  place a mark to answer “yes” or “no” to each question pertaining to your experiences with the  HempsteadWorks Career Center. Thank you for you cooperation.

Part 1

1.  Have you found your interaction with HempsteadWorks and services to be a positive experience? 

2. Were you able to easily access job readiness and job search information?

3.  Have you received Career Services, such as assessment, testing, career counseling, etc.? 

(If the answer to question number 3 is “No,” then skip to question number 5 below.)

5. Have you received an explanation of the options available to you for Training Services and how  to access that training?

6. Have you received any Training Services, such as Pre-Vocational Skills Training (workshops),  Classroom Training, On-The- Job Training, Customized Training, E-Learning, Basic Skills  Training, etc.?

(If the answer to question number 6 is “No,” then skip to question number 8 below.)

7. If your answer to question number 6 above is “Yes,” have the Training Services that you received  been helpful to you?

8.  Have you received an explanation of the options available to you for Supportive Services, such as  assistance resolving issues related to transportation, child care, housing, etc., and how to access  those services?

9. Have you received an explanation of the services offered by our “partner” organizations?

10. Overall, are you satisfied with how you have been treated HempsteadWorks?

Part 2

Please provide the identifying information requested below:

HempsteadWorks Career Center

50 Clinton St.

Suite 400

Hempstead, NY 11550

TEL: 516-485-5000

TTY: 1-800-662-1220

The Workforce Innovation and Opportunity Act financially assisted program is an equal opportunity employer / program. Auxiliary aids and services are available upon request to individuals with disabilities.

A service of the Town of Hempstead/City of Long Beach Workforce Development Board