CUSTOMER FOCUS AND SATISFACTION SURVEY ADULT AND DISLOCATED WORKERS
As a customer of HempsteadWorks, your feedback is crucial to our continuous improvement efforts. For this reason, we are asking that you complete the survey below. Except as otherwise indicated, please place a mark to answer “yes” or “no” to each question pertaining to your experiences with the HempsteadWorks Career Center. Thank you for you cooperation.
Part 1
1. Have you found your interaction with HempsteadWorks and services to be a positive experience?
2. Were you able to easily access job readiness and job search information?
3. Have you received Career Services, such as assessment, testing, career counseling, etc.?
(If the answer to question number 3 is “No,” then skip to question number 5 below.)
5. Have you received an explanation of the options available to you for Training Services and how to access that training?
6. Have you received any Training Services, such as Pre-Vocational Skills Training (workshops), Classroom Training, On-The- Job Training, Customized Training, E-Learning, Basic Skills Training, etc.?
(If the answer to question number 6 is “No,” then skip to question number 8 below.)
7. If your answer to question number 6 above is “Yes,” have the Training Services that you received been helpful to you?
8. Have you received an explanation of the options available to you for Supportive Services, such as assistance resolving issues related to transportation, child care, housing, etc., and how to access those services?
9. Have you received an explanation of the services offered by our “partner” organizations?
10. Overall, are you satisfied with how you have been treated HempsteadWorks?
Part 2
Please provide the identifying information requested below:
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